Malaysian technology solutions provider Hello Human Sdn Bhd specializes in IT services and infrastructure serving clients across multiple industries. The growing BPO maintains high standards for operational excellence—not only in the solutions they deliver to their regional customers but also in the internal systems that power their growing workforce spanning Malaysia, Singapore, Brunei, Thailand, Philippines, Indonesia, Vietnam, and Cambodia.
As Hello Human scaled rapidly, onboarding approximately 100 new employees in just seven months, their HR team found themselves overwhelmed by manual processes. Spreadsheets, Slack approvals, Excel tracking sheets, and Google Forms created a fragmented system where 80% of HR's time went to administrative tasks rather than strategic priorities like employee experience, compensation and benefits, and building a strong company culture.
The HR team needed a centralized platform that could standardize workflows, reduce administrative burden, and free them up to focus on their strategic HR initiatives as their workforce grew.
How Omni Adds Value to Hello Human
1. Unified Data Accuracy
The Challenge
Before implementing Omni, Hello Human relied on a series of disconnected tools to manage HR operations. Manual spreadsheets tracked employee records, Slack messages handled leave approvals, Google Forms collected onboarding information, and Excel sheets coordinated payroll. This fragmented approach created significant inefficiencies and data silos that hampered the HR team's ability to operate strategically.
"Our HR strategy was largely reactive," shares Maida Choo, Assistant HR Manager at Hello Human. "We focused on day-to-day operations rather than long-term people planning."
The decentralized system made it challenging to maintain accurate employee records. With data stored across multiple platforms and manual entry required at every step, their HR team encountered employee data errors each month—from incorrect leave balances to outdated contact information to mismatched salary records. These errors created compliance risks, frustrated employees, and required significant time to identify and correct.
As Hello Human continued to scale across Southeast Asia, maintaining accurate data across multiple systems became increasingly challenging.
Omni's Solution
Omni provided Hello Human with a unified HR platform that centralized all employee data, eliminated duplicate entry, and built in validation checks that prevented errors before they occurred. The platform's employee database became their single source of truth, consolidating information that was previously scattered across spreadsheets and documents.
Omni's workflow automation replaced manual approvals with structured approval chains that automatically updated employee records, while document management capabilities ensured that employee records, contracts, and company policies were securely stored and version-controlled. The platform's intuitive interface meant employees could update their own information accurately through self-service, reducing the burden on HR to manually maintain records.
"Having everything in one system with Omni has eliminated duplication, reduced errors, and improved visibility across our organization," Maida explains.
The Results
By centralizing operations in Omni, Hello Human improved data accuracy significantly. The reduction in errors meant employees could trust the information in the system, managers could make decisions with confidence, and HR could redirect time spent on corrections toward strategic initiatives.
"Omni is the single source of truth that we were looking for," Maida reflects. "It allowed us to introspect and improve our internal HR processes."
2. Standardized Onboarding Experience
The Challenge
Onboarding new employees at Hello Human was a manual, inconsistent process that created stress for both HR and new hires. The team tracked onboarding progress using Excel spreadsheets, which led to frequent human errors and made it difficult to ensure every new employee received the same experience.
"Onboarding and approvals were among the most taxing parts of our HR process," Maida shares. "Everything required manual follow-ups, and it was easy for tasks or documents to be missed."
The numbers told the story: only 3 out of 10 new hires completed their onboarding training modules in the first 90 days. Essential training on company systems, compliance requirements, and role-specific knowledge was falling through the cracks. And survey completion rates were stuck at 10%, meaning HR had little feedback on whether the onboarding process was working or what new hires needed.
With 100 new employees joining in just seven months, the manual tracking system was proving to be unsustainable. HR couldn't easily see which onboarding tasks had been completed, which documents were outstanding, or whether new hires were progressing through their first weeks successfully. The lack of structure meant that onboarding quality varied significantly for each new hire.
Omni's Solution
Omni's platform allowed Hello Human to create a standardized onboarding workflow that ensured every new hire received the same high-quality experience. The system helped HR build automated task assignments, track completion status in real-time, and send reminders for outstanding items—eliminating the need for time consuming manual follow-ups.
The platform's centralized document management system meant new hires could easily access essential materials in one place, from employment contracts to company handbooks. Omni also provided easy-to-navigate user guides through its resource library, which Hello Human shared with new employees during onboarding to help them quickly become familiar with the system.
Omni's survey capabilities transformed feedback collection from an afterthought into a core part of the onboarding journey. Automated survey distribution at key milestones—30, 60, and 90 days—meant HR could capture new hire sentiment and address issues proactively rather than discovering problems months later.
"Most employees were able to self-navigate within the first week," Maida notes.
The Results
The transformation in onboarding quality was immediate and measurable. With Omni's structured workflows, every single new hire now completes their essential training modules within the first 90 days—up from just 30% previously. The dramatic improvement in survey completion rates—from 10% to 80%—gave HR unprecedented visibility into the new hire experience and enabled data-driven improvements to the process.
"We created more uniform onboarding and eliminated a lot of human errors," Maida explains. The improved process not only elevated the new employee experience but also gave Hello Human the foundation they needed to continue scaling their workforce across Southeast Asia with confidence.
3. Transparent Benefits Management
The Challenge
Manual approvals consumed significant time and created bottlenecks throughout Hello Human's operations. Whether processing leave requests, expense claims, or document approvals, everything required manual follow-ups. The lack of automated workflows meant that not only were managers and HR team members spending valuable time on administrative tasks that should have been streamlined, employees weren't using their benefits.
Without clear visibility into what benefits were available or how much they had left to use, employees simply didn't take advantage of the competitive benefits packages Hello Human was investing in as part of their employee experience strategy. The lack of transparency meant those investments weren't translating into actual employee value.
The manual nature of tracking benefits meant HR couldn't easily identify utilization patterns, remind employees about unused benefits, or understand which offerings were most valued. This made it impossible to optimize their compensation and benefits strategy—one of LLK's top priorities for building a strong company culture.
Omni's Solution
Omni's time-off management and expense modules made benefits more transparent and employee-friendly. The HRIS platform gave every employee real-time visibility into their benefit balances, entitlements, and usage history—all accessible through an intuitive self-service portal.
Omni’s Slack integration meant that notifications were automatically sent to the right people at the right time, while managers could approve requests directly through Slack without switching between systems.
"Automated notifications and calendar syncing reduced missed actions and improved response time," Maida shares. "This created visibility for employees to know which benefits have balances and improved usage rates."
The Results
The impact of benefits visibility extended beyond simple utilization numbers. With employees actively using their packages, Hello Human saw measurable improvements in employee satisfaction, scoring 4.2 out of 5 in their annual survey and improving retention rates by 15%—a direct reflection of employees feeling valued and supported.
"Previously everything was communicated manually via Slack DM," Maida explains. The shift to automated, transparent benefits management meant employees no longer needed to hunt for information about their entitlements or wonder whether they were leaving value on the table. The 20% increase in utilization represented not just better ROI on HR's benefits investment, but also a more engaged workforce that felt empowered to prioritize their wellbeing and development.
4. Strategic HR Capacity
The Challenge
Before Omni, Hello Human's HR strategy was largely reactive, focused on managing day-to-day administrative tasks rather than strategic people initiatives. “We spent about 80% of our time on admin before Omni,” Maida explains, the team was bogged down with maintaining Excel spreadsheets, following up on manual processes, calculating report data by hand, and chasing down approvals.
This administrative burden left virtually no time for the strategic work that could drive business results. Employee experience initiatives, compensation and benefits optimization, team culture development, and workforce planning—all identified as HR's top priorities—were perpetually on the back burner. As the company scaled across Southeast Asia, it became clear that continuing to operate this way was unsustainable at their current HR headcount.
Omni's Solution
By automating time-consuming administrative tasks, Omni freed up significant capacity for Hello Human's HR team to focus on strategic initiatives. The platform's reporting and analytics capabilities eliminated manual data compilation, automated workflows reduced constant follow-ups, and self-service features empowered employees to manage routine tasks independently.
The time-off management module created visibility for employees to see their benefit balances in real-time, reducing the number of inquiries HR needed to handle. This self-service capability empowered employees while further reducing administrative burden on the HR team. Document management automated contract storage and retrieval, while workflow automation handled approval routing without HR intervention. These cumulative improvements changed how the HR team spent their days.
"Our HR strategy is now more proactive and data-driven," Maida explains. "We spend less time on manual calculation of report data, administration, and follow-up, and more time on employee engagement, performance development, and workforce planning."
The Results
By cutting administrative work in half—from 80% of their time to 40%—the team gained capacity to focus on initiatives that directly impact business outcomes. “We can focus more on strategy, big picture, and long-term success initiatives,” recalls Maida.
This newfound bandwidth enabled them to focus on recruitment strategies, develop deeper workforce planning initiatives, and dedicate time to the employee experience and culture initiatives that remain a top priority for the organization..
With 70% of their time now available for strategic work instead of administrative firefighting, Hello Human's HR team has transformed from reactive administrators into strategic business partners driving measurable impact across the organization.
Building Strategic HR Capabilities with Omni
With Omni handling the administrative heavy lifting, Hello Human's HR team has become true strategic partners in the business. The transformation happened quickly—within three months, they noticed significant improvements in onboarding and approvals. Within a year, they had fundamentally reshaped how HR operates and the value it delivers to the organization.
"The investment was worthwhile," Maida confirms. "The time saved, reduced errors, and improved employee experience have more than justified the investment."
Today, Maida and her team are driving initiatives that directly impact Hello Human's competitive advantage in the Southeast Asian market.
"The responsiveness of the Omni team and how open they are to feedback and continuous improvement" has been Maida's favorite part of working with Omni. The platform's commitment to improvements based on customer feedback gives Hello Human confidence that the system will continue to evolve alongside their needs. "Omni takes customer feedback seriously," Maida shares.
For other companies considering Omni as their HRIS solution, Maida's advice is clear: "If you're growing and want an HR system that's easy to use, practical, and well-supported, Omni is a strong choice."
As Hello Human continues expanding across Southeast Asia, they have more than just an HR platform—they have a strategic foundation that enables their people team to focus on long-term strategy.
Ready for a localized partner to your multi-country HR operations? Book your personalized demo to see how Omni can help your growing team.
.avif)
