Lucence is a precision oncology company focused on early-stage cancer screening, providing innovative diagnostic services to doctors, hospitals, and clinics across multiple markets. As specialists in healthcare technology, Lucence maintains rigorous standards not only for their life-saving products but also for the internal systems they use to manage their growing, distributed workforce.
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"Omni’s holistic system has allowed us to be more action driven rather than process driven. It’s 100% worth the investment, I'm quite confident we can grow across Southeast Asia with Omni."
As Lucence's collaborative HR team effort expanded their operations across Singapore, Hong Kong, and the US their existing HR tools struggled to keep pace with their scaling workforce. Their previous system, JustLogin, covered basic functions but lacked the comprehensive modules needed to support their ambitious digitization goals and growing operations.
Lucence's leadership recognized that their operational excellence in delivering life-saving diagnostic solutions required equally sophisticated internal systems. However, their fragmented HR approach was creating inefficiencies that could constrain their growth. Jack Ang, Head of People, and his dedicated HR team found themselves managing a patchwork of disconnected tools: JustLogin for basic payroll and leave, Google Forms for surveys, Excel sheets for performance tracking, and manual processes that consumed valuable strategic planning time.
This friction was particularly problematic for a company aiming to scale across Southeast Asia while navigating its various regulatory complexities. Lucense's strategic focus on REPS (Repeatable Efficient Processes that Save Time) meant that manual processes fundamentally conflicted with their operational philosophy, recognizing that sustainable growth required systematic automation of administrative tasks. Lucence needed an HR platform sophisticated enough to match their operations while providing the automation and multi-country capabilities essential as their team scaled.
How Omni Adds Value to Lucence
1. Streamlined Payroll and Performance Management
The Challenge
Before implementing Omni, Lucence's HR team was overwhelmed by manual processes that consumed entire days each month. "Payroll took us about a day or slightly more," explains Jack. The manual nature of their multi-country payroll processing created significant inefficiencies, particularly when dealing with complex calculations for bonuses, increments, and statutory contributions across different markets.
The situation was compounded by their fragmented performance management system. The team relied on Google Sheets for performance reviews, requiring manual access management and data consolidation. "We gave people maybe a month or so for performance review cycles,” Jack shares, with the entire process bogged down by administrative overhead that impeded on their ability to facilitate meaningful employee development.
The lack of integration between their systems meant that important HR data lived in silos, making it difficult to maintain accuracy and ensure compliance with local regulations in Singapore and Hong Kong. The HR team found themselves spending more time on administrative tasks than the strategic initiatives that could support their employee growth and company objectives.
Omni's Solution
Omni modernized Lucence's payroll processing with automated calculations and built-in compliance for Singapore and Hong Kong regulations. The platform's comprehensive multi-country payroll module handles complex scenarios including statutory contributions like Singapore’s CPF and Hong Kong’s MPF, bonus calculations, and multi-country compliance requirements without manual intervention.
"Omni has helped us a lot in terms of the statutory, especially when we look at CPF contributions when we pay out bonuses because in Singapore there's additional contribution kept beyond the statutory benefit," Jack notes. Omni automatically calculates these complex requirements, eliminating the risk of errors or missed payments that could result in compliance issues.
For performance management, Omni provided a centralized platform that automated the entire review process. The system allows the HR team to set up review forms, create timelines, and automatically remind participants of their responsibilities. "Everything is automated, we just have to set up the form, create the timeline, employees get to fill the form and then the process just runs itself," Jack explains.
Omni's survey module further enhanced their feedback collection process, enabling pulse surveys that provide actionable insights into employee satisfaction and organizational health. This data helps inform strategic HR decisions and demonstrates the team's commitment to data-driven employee engagement.
The Results
"Right now we are able to finish payroll within two hours; on more complicated months with all the bonuses and increments, maybe half a day,” Jack shares. What previously took Lucence a full day or more now takes an average of three hours, freeing up significant time for strategic HR initiatives.
Their performance review cycle has also seen dramatic improvements. "Previously we gave people maybe a month or so now we can do it in three weeks or less if we give enough heads up," Jack explains. The automated system not only accelerated the timeline but also improved the quality of feedback collection and consolidation.
The time saved through automation has enabled the Lucence HR team to focus on more strategic initiatives. This efficiency transformation reflects the team's commitment to operational excellence. "We ended up being more action driven rather than process driven," Jack notes, highlighting how the efficiencies gained through Omni have allowed the team to shift from administrative tasks to meaningful employee engagement and organizational development.
2. Consolidated Tech Stack and Process Automation
The Challenge
As Lucence's operations matured and their workforce continued expanding, their reliance on manual HR processes became a constraint on their growth momentum. The team had outgrown traditional methods: "We were using tools like Excel, Google forms for various HR functions,” Jack recalls. This created a patchwork of systems that required constant manual updates and data consolidation—inefficiencies that didn't align with their growing operations.
For a lean but ambitious HR team managing expansion across multiple countries, every manual process represented a lost opportunity for strategic initiatives. Their existing tools couldn't support the level of automation and integration that Lucence's growth trajectory demanded. Critical processes like increment letters, flexible work arrangement approvals, and employee documentation were handled through disjointed systems that created bottlenecks and even potential compliance gaps.
As a small team managing a growing workforce across multiple countries, Lucence needed to "optimize our resources and time" while ensuring employees could access HR services efficiently. The manual processes were not only time-consuming but also limited the team's ability to scale.
Omni's Solution
Omni provided Lucence with a comprehensive platform that went far beyond basic HR functions. The forms module and template functionality surprised Jack with its versatility: "What surprised me was definitely Omni’s ability to easily digitize any form or letter. Now we can templatize and create everything directly in the platform and instantly populate it with existing employee data."
The platform's document management system created a centralized hub for all employee documentation. "Now we upload files directly onto Omni. It really helps to have a central place that becomes the one source of truth," Jack explains. Employees can now access their promotion letters, employee handbooks, and other important documents through self-service, eliminating the need for HR to manually retrieve documents from scattered Google Drive folders.
Omni's flexibility fundamentally changed how Lucence approaches process improvement. "Omni becomes like a verb so to speak," Jack shares, explaining how the platform became their go-to solution for digitizing manual processes. "It’s changed the way we question ourselves. It’s no longer, “what can we do?’, but ‘how can we do it in Omni?’"
The Results
"Everything is now digitized using Omni’s platform itself. So that cuts out a lot of the administrative work of writing emails, consolidating data from different sources, et cetera," Jack explains. The digital transformation and consolidation of tools has eliminated countless hours of manual work while improving accuracy and employee experience.
The efficiency gains have enabled Lucence's HR team to manage 10% workforce growth while adding just one associate, demonstrating how comprehensive automation tools like Omni allow lean teams to scale up without scaling their team size. This scalability success demonstrates the team's strategic approach to automation and resource optimization
The centralized approach has created significant efficiency gains in employee self-service capabilities. “Now employees can log into Omni and retrieve their letters, their promotion details, and access their time allowance. There’s all kinds of employee self-help." This reduces the administrative burden on HR while improving response times for employee requests.
Omni’s template functionality has streamlined document creation processes that were previously time-intensive. Rather than manual mail merges and document formatting, the HR team can now generate professional correspondence with automated data population, saving time and ensuring consistency across all employee communications.
3. Integrated Onboarding and ATS
The Challenge
Lucence's onboarding process lacked integration and visibility, creating challenges for both new hires and the HR team. Without a connected system linking recruitment to onboarding, the team had to manually transition candidates from their hiring process to employee setup, increasing the risk of missed steps, creating inefficiencies, and slowing down onboarding efforts.
The manual nature of their onboarding meant "the team would have to send out countless emails and complete a manual checklist. Sometimes things get missed," Jack recalls. This fragmented approach added complexity to maintaining consistent onboarding experiences and made it challenging to ensure every new hire received the same comprehensive introduction to the company.
As a growing company with distributed teams, Lucence needed robust documentation and compliance tracking throughout their onboarding process. The manual systems couldn't provide the systematic approaches and visibility required for consistent employee experiences across multiple locations.
Omni's Solution
Omni's integrated ATS and onboarding modules created a seamless transition from candidate to employee. "With Omni, we are able to transfer candidate data directly from the ATS seamlessly over to begin onboarding," Jack explains.
The platform provides comprehensive onboarding workflows with automated checklists and task management. "Omni helps us systematically run through the various steps and checklists that need to be completed during onboarding," ensuring that no critical steps are missed while maintaining full visibility into progress for both HR and new hires.
From a compliance perspective, Omni's centralized approach addresses Lucence's regulatory requirements: "It helps us both from a compliance and security standpoint. And on top of that is also efficiency, we no longer need to toggle between two or three other systems to onboard employees."
The Results
The integrated approach has eliminated the administrative overhead of managing multiple systems during onboarding. "Now it's really just one portal that captures everything," Jack shares, highlighting the efficiency gains from consolidation.
Beyond immediate time savings, the systematic approach has improved the quality and consistency of Lucence's onboarding experience. New employees now have a clear, professional introduction to the company that reflects Lucence's commitment to excellence in both their products and internal operations.
The ATS functionality has also improved their recruitment process by centralizing candidate information and feedback. "The ATS helps in terms of making sure that all the notes and feedback are all captured within the system," Jack notes.
Building a Foundation for Growth with Omni
With Omni's comprehensive platform managing everything from recruitment to multi-country payroll, the Lucence HR team has built an automated foundation for scaling their operations across multiple markets. The centralized system has helped them consolidate their fragmented tools that previously limited their HR operations, creating a single source of truth for their employee operations.
"Omni’s holistic system has allowed our HR functions to move towards digitization, where traditional manual tasks are now being automated. It’s helped save a lot of time for our team to now work on more tangible and relationship building activities," Jack reflects on the transformation. The team's dedication to process improvement and willingness to adapt has been instrumental in achieving these results.
The efficiency gains have enabled Lucense's lean HR team to focus on strategic initiatives rather than administrative tasks. As Jack explains, 'We want to make a fundamental shift away from repetitive tasks that aren't scalable toward impactful engagement work that's beneficial for our team's personal and professional growth while ensuring the company can scale without proportionally expanding HR overhead."
Looking ahead, Jack and his dedicated HR team value Omni's regional expertise and growth trajectory, particularly as Lucence explores expansion opportunities across Southeast Asia. "I'm quite confident we can grow with Omni, the platform has quite a good presence within Southeast Asia, especially Thailand, Indonesia, and Philippine market."
Omni's flexibility has also prepared Lucence for future growth scenarios, including potential employer of record arrangements for regional expansion. "Within the next six to 12 months, we do see some growth opportunities within the Southeast Asia countries where we might end up hiring contractors or hiring flexible workers."
As Lucence continues to advance precision oncology solutions that save lives, Omni's scalable, compliant, and efficient HR platform ensures their internal operations can support their ambitious growth while maintaining the high standards essential to their healthcare mission.
