Omni for BPO

Manage Thousands of Employees Without Thousands of Headaches

Run your entire workforce operations from recruitment to retirement with HR software built for high-volume BPO environments across Asia.

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Trusted by leading companies in Asia

HR tech made for BPO businesses

Efficient mass onboarding

Process hundreds of new hires simultaneously with automated document collection, verification, and training assignment.

Simplified shift and attendance management

Track complex shift patterns and automatically calculate attendance, overtime, and leave balances without spreadsheets.

Performance tracking that drives results

Set, monitor, and evaluate KPIs across teams and individuals. Identify top performers and improvement opportunities in real time.

Reduce turnover and boost retention

Spot early warning signs of employee disengagement. Run stay interviews and pulse surveys to keep your best talent.

Omni’s uniquely flexible features allow us to customize HR operations for each country we operate in, ensuring we meet regional requirements.

Shux Mazur

Chief People Office, Endowus

With Omni, we’ve seen a 20% drop in attrition and a major boost in employee satisfaction and efficiency. It’s a user-friendly, time-saving solution that has revolutionised our HR department.

Tengku Mohaizad

Group Head of HR Asia, Inspire Brands Asia

32x

Faster Payroll Processing

93.75%

Reduction on admin work

20%

Faster onboarding processes

The Omni Difference

Omni has been a game-changer for our HR team. It's a fantastic system that frees our HR department to spend more time with our employees on a personal level, and enables us to focus on employee development.

Roxanne McGovern

Chief Culture Officer at NightOwl Consulting

Integrations

Connect with the tools fintech teams already use. From Slack to to banking platforms.

Customer experience

World-class support from real humans in Asia timezones who understand fintech regulations and operations across Southeast Asia.

Implementation

Move from your current system to Omni in just 4 weeks with our free migration support. No disruption to your business during the transition.

Frequently Asked Questions
(FAQs)

How does Omni HR handle mass onboarding for large BPO operations?

Our bulk upload and onboarding workflow automation can process hundreds of new employees simultaneously. The system generates custom onboarding journeys with automatic reminders and documentation tracking.

Can Omni HR integrate with our existing attendance and scheduling systems?

Yes, Omni HR connects with popular BPO scheduling systems to automatically import shift data, calculate attendance, and process payroll without manual data entry. How does Omni help reduce the high turnover rates common in BPO companies? Omni identifies at-risk employees through engagement analytics and absence patterns. The system suggests structured stay interviews and targeted retention programs that have reduced turnover by up to 20%.

Can the system handle complex performance metrics for contact center agents?

Omni allows you to track both quantitative metrics (call times, resolution rates) and qualitative assessments (customer satisfaction, quality reviews) in one central system linked to compensation.

How does Omni help with compliance across multiple BPO locations?

Omni automatically enforces local labor regulations for working hours, overtime calculations, and required documentation across Singapore, Malaysia, Hong Kong, and the Philippines, preventing compliance issues before they occur.

Is Omni suitable for both small and large BPO operations?

Omni scales from 50 to 1,000+ employees without performance issues. The system is modular, allowing you to add features as you grow, from basic HR record-keeping to advanced performance analytics.