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CARSOME is Southeast Asia's largest integrated car e-commerce platform, with presence across Malaysia, Indonesia, Thailand and Singapore. The platform provides end-to-end solutions to consumers and used car dealers, with the aim to create the most trusted vehicle ownership ecosystem powered by technology and data, helping people buy and sell used cars with more confidence.
“What stands out about Omni is their continuous customer support. They really care about their customer and ensure the customer journey is well supported. I'm very happy with the managed payroll service.”
CARSOME is in a period of fast growth in Malaysia, and its HR operations team needed payroll that could keep up. The company's legacy HR system struggled to keep up with the brand’s swift expansion. When Adrian Hoo, Regional Head of People Services & Rewards, sought a new payroll partner for their Malaysian team, he had two main requirements: the flexibility to manage pay elements and employee data with ease, and processing that is "100% adhered to the country's statutory and compliance" rules. Omni’s all-in-one HRIS and multi-country payroll platform met both through our managed payroll service.
How Omni Adds Value to CARSOME
Proactive Statutory Compliance
The Challenge
Malaysian payroll comes with a long list of statutory obligations. Every month, employers calculate and remit Employees Provident Fund (EPF) retirement contributions, SOCSO and Employment Insurance System (EIS) contributions to PERKESO, monthly tax deductions (PCB) to the Inland Revenue Board (LHDN), and the HRD Corp levy. Each one has its own rates, wage ceilings and eligibility rules, and those rules change. In the past two years alone, PERKESO raised the SOCSO and EIS wage ceiling and EPF contributions became mandatory for foreign workers.
When CARSOME ran payroll in-house, keeping up with updates like these fell to their HR team. "Oftentimes we had to inform our vendor about changes to statutory requirements, changes to the ceiling of contribution rates,'" he recalls. The team then waited for the vendor to patch the system, and at times updated the configuration themselves. With 2,000+ employees across multiple business units, every change had to be caught and applied correctly, every month.
Omni's Solution
With Omni's managed payroll, tracking those changes became the job of Omni's payroll specialists. Each month, Omni's team calculates EPF, SOCSO, EIS and PCB deductions for every CARSOME employee against the latest rates and ceilings. The team also watches for announcements from EPF, PERKESO and LHDN, so CARSOME hears about updates as soon as they come in. "Having Omni as a managed service, Omni is able to inform us whenever there are any changes to the statutory requirements in Malaysia as soon as possible," Hoo explains.
The Results
CARSOME’s HR team no longer chases vendors for statutory patches or reconfigures the system on its own, and each pay run reflects the latest requirements accurately and on time. "Omni's managed payroll has definitely reduced our risk of missing a statutory update," Hoo says. "The team has done a very good job at keeping us informed and compliant with statutory requirements and compliance in Malaysia." Each month, the pay register comes back "accurate and correct, with a quick turnaround time," in line with the compliance standard he set from the start.
Live in One Month
The Challenge
CARSOME needed payroll in place quickly. Hoo's original ask was a system his team could run in-house, but a new system comes with a learning curve, and in his experience, an implementation takes around three months before accuracy and compliance are locked in. "For every implementation, the ground rule would be three months to be able to ensure accuracy and compliance," he notes.
Omni's Solution
Omni's team proposed managed payroll instead, so CARSOME's payroll team could skip learning a new system and work directly with Omni's specialists. Hoo says he was "touched by the proposal" and remains grateful for it: "It reduced the time for our team to get familiarized with a whole new system all over again." Omni's leadership stayed close to the rollout, too, personally overseeing the implementation, which Hoo took as a sign that "Omni is a business that really cares about their customers and ensures the customer journey is well supported.”
The Results
CARSOME's managed payroll for 2,000+ employees was set up and verified for accuracy in about one month, compared with the three months Hoo typically plans for when implementing a new system. "For us to get managed service up and running in one month is already an amazing feat," Hoo shares.
Payroll That Keeps Pace With Growth
The Challenge
2026 is a growth year for CARSOME, with Malaysia alone averaging around 100 new joiners a month. Its retail and ground teams also see regular movement in the other direction, and some employees leave just a day before payday. Each change has to reach payroll fast so the bank file can be regenerated or a payment held. Managers occasionally flag missed payments, too, which need to go out quickly. "We need to be able to pivot around timelines," Hoo explains.
Omni's Solution
CARSOME's HR operations team passes joiner, leaver and payment updates to Omni's managed payroll team, who process them against each pay cycle. When timelines get tight, Omni's team steps up. "There are times where they have to work overnight to help us process things, which I truly appreciate," Hoo says.
The Results
Even with steady movement in and out of the business, payroll stays accurate and on time. "So far, a year of using Omni, everything is quite accurate," Hoo shares, adding that turnaround from Omni's team has been "consistently quite stable and on time." Pay runs land within CARSOME's processing window and set payday, so the business gets the support of a dedicated payroll team with no disruption to its schedule.
Omni Supports CARSOME's Malaysia Growth
CARSOME's HR operations team needed payroll that could keep up with a fast-growing business without adding compliance risk. With Omni's managed payroll, the team went live in about a month, handed statutory monitoring to specialists who flag changes as they happen, and kept pay accurate through a steady flow of new joiners and leavers. For Hoo, the people behind the service make the difference: "Omni HR has been doing a very good job at giving us great customer support and quick turnaround time when it comes to processing payroll for us. I’m very happy with the service."
Ready to take statutory tracking off your team's plate? Book a demo to see how Omni's managed payroll can help your team stay compliant as you grow.
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