Leading conversational commerce platform SleekFlow helps businesses automate customer communication across channels like WhatsApp, Instagram, and Telegram. Headquartered in Hong Kong with operations spanning Southeast Asia, the Middle East, and beyond, SleekFlow has scaled rapidly — growing its team across four countries.
.avif)
“The migration process to Omni was very smooth and fast. It's helped us improve our data processing and the workflows are user-friendly. It's a great platform.”
Behind the scenes, a lean People team manages it all: tracking leave across time zones, running company-wide performance reviews, processing multi-country payroll, and keeping employee records accurate as the business grows. As headcount climbed manual and disconnected processes became less manageable. "When the data is stored in different places and you don't have a consolidated system, sourcing information becomes one of the biggest pain points," Mandy shared.
The team needed a single platform that could handle the complexity of a multi-country workforce without the operational overhead of stitching together a series of disconnected tools. Sleekflow sought Omni to provide a single source of truth to their multi-country operations.
How Omni Adds Value to Sleekflow
Streamlined Performance Cycles
The Challenge
Before Omni, SleekFlow's performance review process was being run through Google Forms and Excel. Employees filled out self-assessments in one sheet while managers completed their reviews in another. After each cycle, someone on the People team had to manually collect, merge, and clean all of that data before any insights could emerge — a process Angel Cheung, HR Manager, describes as "time consuming and error prone" with separate files for every review type that had to be carefully reconciled before any real analysis could begin.
Omni’s Solution
With Omni, the entire performance review cycle — from self-assessments to manager reviews to 360-degree feedback — lives in one place. The People team can now monitor completion rates in real time from a single dashboard, and when a cycle wraps up, one download delivers everything they need. Mandy describes the shift: "when we download performance cycle data, it's already categorized by manager review, peer review, and that actually helps us draw our insights faster, because we no longer have to clean up the data.” What used to be an hours-long manual exercise is now instant.
The Results
By running their performance reviews with Omni, SleekFlow's People team reclaimed hours of administrative work every cycle. With consolidated, pre-categorized data available on demand, Mandy and her team can spend less time cleaning spreadsheets and more time analyzing performance data and implementing strategies to improve their team’s performance.
360° Multi-Country Leave and Attendance Visibility
The Challenge
Prior to implementing Omni HRIS, managing leave across four countries was a logistical headache for the Sleekflow HR team. The team's previous tool required navigating separate tabs or accounts for each region, meaning there was never a single view of who was out across the company. "For the previous tool, it's disconnected — for Hong Kong, we only see Hong Kong, and when we need to see Singapore, we need to go to a different tab," explains Angel. "It was not very easy for us to search for all the staff across all countries." Leave approvals were equally fragmented, capped at two approvers in the system, with any additional stakeholders notified via separate Slack messages. And without country-specific public holiday configurations, employees across different regions were often left uncertain about their entitled days off.
Omni’s Solution
Omni's Google Calendar integration brought a holistic approach to Sleekflow’s leave and attendance management. Today, managers and team leads can see who's out across all four countries directly from one calendar — no HR platform login required. "Now in Omni, we can link it to our Google Calendar, so we can just open our calendar and see who is going to be on leave," says Angel. "We also use Omni’s Slack integration, so when someone applies for leave, the manager can just do the approval right there in the app — it's much easier." Multi-tier approval workflows now automatically loop in all the right stakeholders, and country-specific public holiday calendars give every employee, whether they're in Kuala Lumpur or Hong Kong, a clear and accurate picture of their time off.
The Results
Real-time leave visibility
With a single calendar view spanning all four countries, SleekFlow's managers no longer need to chase down leave information or log into multiple systems to know who's available. Approvals that once required follow-up Slack messages now happen automatically, keeping the whole team aligned without adding to HR's plate.
Multi-Country Payroll Administration
The Challenge
Before Omni, SleekFlow's monthly payroll cycle meant juggling entirely separate accounts for each country — one for Hong Kong, another for Singapore, another for Malaysia. Every cycle required logging in and out of multiple accounts, routing approvals, and managing data in silos. "We need around one week to handle a single country’s payroll cycle," explains Mavis from the People Operations team, "because we need to log in to separate accounts to check each country and the managers must do the same to approve, it’s a whole process before payout." As the company expanded into new markets, this approach was becoming unsustainable.
Omni’s Solution
Through Omni, SleekFlow now manages payroll inputs, tax form generation, and compliance checks for all regions from a single platform. For Mavis, the value is clear: "a lot of systems cannot manage different regions, but Omni can do it — so it's very, very beneficial to us." No more account-switching, no more fragmented data. The monthly payroll cycle has been cut from roughly a week down to three days — a reduction of over 50%.
The Results
What once took a week of toggling between separate regional accounts now wraps up in three days. With payroll inputs, tax forms, and compliance checks for all countries managed from one place, SleekFlow's People team has cut processing time significantly — and removed a major source of administrative friction as the company continues to grow.
Omni Supports Growing Tech Teams
For a fast-growing tech company like SleekFlow, the real cost of manual HR processes isn't just time — it's accuracy, consistency, and the mental load on a small team managing a complex, multi-country workforce. Since switching to Omni in 2023, the People team has replaced a patchwork of spreadsheets, fragmented tools, and disconnected accounts with a single, unified workspace. Angel sums it up simply: "Omni is user-friendly, easy to use, and the workflows are very clear — it's helped us save a lot of time."
From cutting payroll processing time nearly in half, to giving every manager real-time leave visibility, to transforming performance review data from a manual cleanup exercise into a one-click download, Omni has become the operational backbone SleekFlow's HR team relies on to keep pace with the company's growth. And for Mandy, the proof was in the doing: "I really like how simple and easy Omni is. It's a really, really good platform."
Ready to simplify HR across borders? See how Omni helps multi-country teams in APAC save time, reduce errors, and manage HR from one place. Book a demo.
